COVID-19 Update

STAY SAFE, START LIVING

Your health is our utmost priority. Everyone at Teton Mountain Lodge & Spa is committed to protecting the wellbeing of our guests and team members by providing a comfortable and safe environment. Our team has been fully trained on the importance of upholding the highest level of sanitation standards and we’re taking every precaution to protect our guests, community, and staff. We have made several adjustments to our hotel operations to ensure your safety.

Our team has diligently implemented all safety precautions recommended by the CDC and in accordance with state and county guidelines. Even so, it is impossible to eliminate all risks of exposure to infectious disease. If you have specific questions or concerns that are not addressed in the materials provided, please direct them to experience@noblehousehotels.com.

Due to our heightened safety measures, some facilities or services may not be available, but we’re committed to making your stay as comfortable as possible with our award-winning, Four Diamond service. These are our enhancements to our current cleanliness standards:

Amenities Update

Teton Mountain Lodge & Spa is re-opening for the ski season on Thursday, December 3.

Guest Check-In: 4:00pm
Indoor & Outdoor Pools: Open
SpaTerre: Opening December 11.
Fitness center: Open
Spur Restaurant & Bar: Open
Room Service: Open for dinner

graphic Bear With Mask

Mask Up!

Please keep your mouth and nose covered while in public spaces. County regulations require all people in Teton County to wear masks inside or in line for any retail or commercial business.

Lobby entrance at Teton Mountain Lodge Resort

Check-In

  • Plexiglass dividers installed at the front desk.
  • Contactless check-in available upon request.
  • Physical distancing required while in line.
  • Keycards are sanitized before each use.
  • Individual personal protective equipment (PPE) kits with disposable sanitizing wipes, gloves, disposable masks, and personal hand sanitizer are available by request.
woman looking at panorama of Tetons

Keeping Your Distance

We take social and physical distancing very seriously.

  • Seating in all public areas, pools, and lounges is positioned at least six feet apart.
  • We recommend that all guests strive to maintain at least six feet between themselves and others.
  • Social distancing is practiced by all associates on property.
  • All property outlets will comply with, or exceed, local or state mandated occupancy limits.
  • Stairwells and alternatives to elevators are clearly marked.
graphic Hand Sanitizer

PPE & Hand Sanitizer

  • Individual Personal Protective Equipment (PPE) kits containing disposable sanitizing wipes, gloves, disposable masks, and personal hand sanitizer will be available upon request.
  • Appropriate PPE is worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.
  • Gloves are worn by housekeeping and all other team members in direct contact with guests.
  • Hand sanitizer dispensers, touchless whenever possible, are placed at all guest and associate entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant, meeting and convention spaces, elevator landings, pools, spa, and exercise areas.
  • Hand sanitizer supply levels are checked by staff on a routine basis.
Lobby fireplace at Teton Mountain Lodge Resort

Public Areas

  • High touch areas, including but not limited to doors, door handles, elevator buttons, handrails, public phones, public furniture, remote controls, signature pads, credit card readers, and drinking stations are cleaned and sanitized on a frequent and routine basis.
  • High traffic areas including but not limited to entryways, hallways, and elevators are cleaned and sanitized routinely.
  • Our team upholds a strict schedule of routine hand sanitation throughout their time on property.
  • Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected during each service.
  • All reception areas (front desk, host stand, spa desk, etc.) are wiped down between every guest interaction.
  • A variety of touchpoints in our public spaces have been removed. For those that remain, enhanced sanitation routines are in place.
One Bedroom Suite in Jackson Hole, WY

Housekeeping

BEFORE YOUR STAY

  • Rooms are thoroughly cleaned and disinfected upon departure.
  • For our guests’ safety, we’ve eliminated certain amenities such as magazines, and menus.
  • Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room to avoid releasing any particles into the air).
  • Housekeeping leverages partnerships with national vendors on best cleaning practices, tools, and supplies. Ecolab Peroxide Multi-Surface Cleaner Chemical is utilized for sanitation on all hard and non-porous surfaces.
  • Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.

DURING YOUR STAY

  • Special requests for additional toiletries are available via a no-touch basket delivery service.
Teton Mountain Lodge Resort Spur Bar

Dining

Spur Restaurant & Bar

  • Open daily for breakfast, lunch & dinner
  • Reservations required

For reservations, click here.

In-Room Dining

  • Open daily for breakfast (7am – 10am) and dinner (5pm – 9pm)
SpaTerre Fitness Facility in Jackson Hole, WY

Fitness center

  • Open daily 5:00am to 10:00pm.
  • Hand towels and all terry products are refreshed on a routine basis.
  • All equipment is spread out for physical distancing and is disinfected regularly by staff.
  • Free weights are disinfected on a consistent basis.
  • Yoga mats are cleaned by staff after each use.
  • Lockers (inside and out), benches, sinks, toilets, and showers are disinfected by staff routinely.
SpaTerre Indoor Jacuzzi

SpaTerre

  • Opening December 11
  • Massages and facials by appointment only.
  • Direct to treatment room check-in available. 
Heated pool in the snow.

Pools & Hot Tubs

The lodge’s indoor and outdoor swimming pools and hot tubs are open with physical distancing restrictions in place.

Teton Mountain Lodge exterior in the snow.

Valet

Valet parking is currently unavailable, however complimentary parking is available during your stay.

OUTDOOR ACTIVITIES


We understand that you want to experience more than the resort when you travel. We also know that venturing out looks a little different than it used to. These are our tips for making the most of Jackson Hole while also caring for your personal health and safety.

Snowmobiling near Teton Village.

Winter Activities

While you’re here to ski and snowboard, there’s plenty of other winter activiteis to enjoy during your stay. Some of our more popular non-ski activities include snowmobiling, winter safari tours, and sled dog tours. Contact our concierge to start planning your Jackson Hole experience. Call  307.732.6920 or email TMLConcierge@tetonresorts.com.

Skier in the snow.

Ski and Ride Jackson Hole

Get ready to ski and ride the longest continuous vertical of any ski resort in the U.S. Your best chance to ski and snowboard Jackson Hole’s 2,500 acres of terrain is by pre-purchasing your lift tickets through our concierge. Call 307.732.6920 or email TMLConcierge@tetonresorts.com today.

ENHANCED CLEANLINESS STANDARDS


Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE.

Your peace of mind is important to us – if you have additional questions or concerns please reach out to our Front Desk at
tmlfrontdesk@tetonresorts.com or 307-201-6066.

For more information on COVID-19 and the latest national guidelines, please refer to the Centers for Disease Control and Prevention (CDC), the U.S. State Department’s page regarding COVID-19, or your local health authority.

ASSOCIATE & GUEST HEALTH CONCERNS


  • Our associates have clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
  • Associates are instructed to stay home if they do not feel well and are trained on how to handle encountering guests or associates exhibiting any symptoms of COVID-19.
  • If we are alerted to a presumptive case of COVID-19 at the property, we will work with public health officials and follow their recommended actions.